Enterprise Licence Agreement - Published on 15 February 2026
1. About the Platform
1.1 Thank you for visiting www.lynqco.com.au (the Platform). The Platform is operated by LynqCo Pty Ltd (ABN 75 691 923 190) (LynqCo). Access to and use of the Platform, or any of its associated products, is provided by LynqCo. The Platform is a seamless and humanised platform that provides the Enterprise with an opportunity to support and manage their services business. The Platform can be used by any business in any industry but is regularly used by registered and non-registered National Disability Insurance Scheme (NDIS) or National Disability Insurance Agency (NDIA) business, as well as allied health professionals and independent contractors by providing its Users with the ability to:
(a) communicate with its providers and suppliers which include, but are not limited to, NDIS and NDIA providers, participants, and NDIS or NDIA Plan (the Participant's Plan) coordinators to manage the Participant's Plan (the Coordination);
(b) coordinate and roster employees and contractors by offering modules with respect to time recording, shift allocations, activity logs and record taking that can be used for operational purposes and invoicing, but does not provide payroll processing services (Record Taking);
(c) coordinate the preparation of line item invoices to be submitted, generate, manage and distribute invoices, and use AI-powered documentation (Smart Invoicing and AI-Notes & Reports).
2. Definitions and Interpretation
2.1 The following definitions apply throughout this Agreement. Key terms include Enterprise, Platform, Services, Subscription Plan, Fees, Intellectual Property Rights, and other terms as defined in the full agreement.
3. Licence Grants and Restrictions
3.1 By selecting a Subscription Plan, you agree to be bound by these terms and conditions.
3.2 Subject to compliance with this Agreement and payment of all Fees, LynqCo grants the Enterprise a non-exclusive, non-transferable licence to access and use the Platform for business purposes.
3.6 The Enterprise must not reverse engineer, distribute, create modifications, or circumvent licence protections of the Platform.
4. Delivery and Acceptance
4.1 Upon acceptance and payment, LynqCo will make the Platform available through a password-protected account. The Platform is deemed accepted upon delivery.
9. Record Taking Services
9.1 While the Services assist in coordinating and record taking, it is the Enterprise's sole responsibility to ensure compliance with applicable laws and regulations. LynqCo is not responsible for compliance matters including employee classification or payment obligations.
10. Smart Invoicing Services
10.1 The Enterprise must review and approve all invoices before submission. LynqCo is not responsible for compliance issues or errors in invoice preparation.
10.2 LynqCo is not a payment processor and does not handle funds on behalf of the Enterprise.
11. AI-Notes & Reports
11.1 The Enterprise is solely responsible for reviewing and approving all AI-generated content. LynqCo disclaims liability for compliance with applicable laws including the Privacy Act.
DISCLAIMER: Although AI will use reasonable endeavours to provide accurate suggestions, all AI-generated content must be carefully reviewed, audited, and amended by the User to ensure accuracy. Services should be used based on the User's own training and research.
11.3 LynqCo uses third-party technology including Text-API and LLM-API. LynqCo does not warrant the accuracy or correctness of transcriptions or AI suggestions.
12. Fees and Payment
12.1 The Enterprise agrees to pay amounts specified in the Plan Pricing according to the selected Subscription Plan.
12.8 Invoices must be paid within the specified period. Interest may be charged on late payments.
14. Confidentiality
14.1 Parties must not disclose the other party's Confidential Information without prior written approval.
14.3 Each party must ensure employees and agents do not disclose Confidential Information.
15. General Disclaimer and Limited Liability
15.1 Use of the Platform and Services is at your own risk. The Platform is provided "as is" and "as available" without warranty of any kind.
15.2 LynqCo does not provide legal, accounting, clinical, medical, payroll, financial, tax, compliance advice or services. Seek appropriate professional advice when needed.
15.3 LynqCo's total liability is limited to the Plan Pricing paid for the 6-month period immediately preceding the event. LynqCo is not liable for indirect, consequential, or special damages.
16. Term and Termination
16.1 This Agreement is for the period specified in the Subscription Plan and automatically renews unless terminated.
16.3 Either party may terminate with notice. Fees paid in advance are non-refundable if terminated before the Initial Term concludes.
16.6 Upon termination, the Enterprise must cease using the Platform, pay outstanding fees, and return all Platform copies and Documentation.
17. Personal Information
17.1 Services are provided on the understanding that the Enterprise will only disclose personal information in compliance with the Privacy Act 1988.
18. Intellectual Property
18.1 All Intellectual Property Rights in the Platform, Documentation, and Website are owned by LynqCo or its licensors.
18.2 LynqCo indemnifies against infringement claims subject to conditions including immediate notification and cooperation.
21. Dispute Resolution
21.1 Disputes must first be addressed through negotiation between senior representatives.
21.2 If not resolved within 30 days, parties must submit to mediation administered by the Australian Commercial Disputes Centre.
21.3 Court proceedings cannot commence until dispute resolution procedures are exhausted, except for injunctive relief.
22. General Provisions
22.4 Entire Agreement
This Agreement embodies the entire understanding between parties and supersedes all previous negotiations and representations.
22.11 Governing Law & Jurisdiction
This Agreement is governed by the laws of New South Wales, Australia. Legal proceedings must be brought in Sydney, New South Wales.
22.16 Force Majeure
Each party will be excused from delays caused by Force Majeure Events beyond reasonable control.
23. Contact Information
23.1 For questions regarding these Terms of Service, please contact LynqCo.
Email: support@lynqco.com.au
Website: www.lynqco.com.au